Refund Policy – SuCasa Solutions Ltd
At SuCasa Solutions Ltd, we are committed to ensuring the satisfaction of our clients with our social media marketing services. We understand that circumstances may arise where a refund is necessary. Please review our Refund Policy outlined below:
1. Refund Eligibility:
- Refunds are eligible for consideration within 30 days from the date of purchase.
- To be eligible for a refund, clients must demonstrate that the services provided by SuCasa Solutions Ltd did not meet the mutually agreed-upon specifications.
2. How to Request a Refund:
- Clients must submit a written refund request to info@sucasasolutionsltd.com.
- The refund request should include detailed information regarding the reasons for dissatisfaction and any relevant supporting documentation.
3. Evaluation Process:
- All refund requests will undergo a thorough evaluation process by our customer support team.
- SuCasa Solutions Ltd reserves the right to request additional information or clarification to better understand the nature of the refund request.
4. Refund Approval:
- If the refund request is approved, SuCasa Solutions Ltd will process the refund within a reasonable timeframe.
- Refunds will be issued through the original payment method used for the purchase.
5. Non-Refundable Items:
- Certain services or products may be labeled as non-refundable. These items will be clearly specified at the time of purchase.
6. Cancelled Services:
- If a client decides to cancel services before the agreed-upon term, a prorated refund may be considered based on the remaining unused portion of the services.
7. Contact Information:
- For any inquiries or to initiate the refund process, please contact our customer support team at info@sucasasolutionsltd.com.
8. Policy Changes:
- SuCasa Solutions Ltd reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately and will be communicated through our official communication channels.
By engaging with SuCasa Solutions Ltd and utilizing our services, clients acknowledge and agree to the terms outlined in this Refund Policy. We appreciate your understanding and cooperation.